Quality management
>>Management Commitment<<
The leadership of the Assistance Dog Foundation
commits to applying internationally recognized
quality management standards,
including DIN ISO 9001:2015, across all activities.
We understand quality as a living process—
rooted in clear responsibilities, continuous learning,
and respect for every stakeholder.
Our management ensures that all employees, volunteers,
and partners act in line with these principles, and that
processes are documented, reviewed, and improved with care.
We pledge to provide the resources and training
necessary to maintain this high standard and to foster
a culture of transparency, accountability, and compassion—
for the people we serve,
the dogs we protect and the partners we work with.
Our commitment to regular review ensures that our
quality management remains effective, current, and responsive
to the evolving needs of assistance dog teams worldwide.
Board and management of Assistance Dog Foundation
About quality management
Perfection is impossible. Quality management therefore defines quality as a process: transparent procedures, carefully planned, ensure progress when regularly reviewed and improved, using feedback from all stakeholders.
Standardized processes are no contradiction to individuality. Our process acknowledges the highly individual character of the assistance dog concept. This awareness ensures quality and fairness.
